Hello, I am
Jennifer Paton Smith
I am an award-winning technical writer. For over 25 years, I’ve been producing software documentation to help my employers and clients sell their software and teach their customers how to use it.
I focus on one thing
Technical writing services
Award-Winning
I have won multiple STC Awards for my work and my leadership.
Professional
I consistently receive accolades from colleagues, managers, and clients for the high quality of my work, my productivity, and my ability to work well with others.
Consulting
I am available for consultation with small startups about how to approach product documentation.
Do you have questions? I have answers
A technical writer can analyze your user documentation needs based on your audience and user tasks. Good documentation enhances your customer’s user experience, increases satisfaction, and reduces your support costs.
Hiring the right technical writer is crucial, especially for smaller companies that need only occasional writing help.
My extensive experience as a technical writer and editor enables me to complete any documentation project accurately, thoroughly, on time, and with a positive, collaborative attitude.
I have a proven track record of creating documentation that surpasses expectations and satisfies your users’ needs.
I have worked effectively with project managers, development managers, product managers, developers, business analysts, and testers. I have used different print and online authoring tools and learned new ones on the fly. My work consistently exceeds expectations – and I have the references to prove it.
Most important, your users get accurate comprehensive documentation.
I can help you figure out what you need, and then I can create it:
* user, administrator, quick start, and migration guides
* technical guides, such as installation guides, and API and XML documentation
* tutorials
* requirements specifications
* process guides
* online help
* single-source authoring
* web content
About Me
I am a versatile technical writer with experience in financial services, software development, and educational software.
I have been a vital resource for companies of all sizes, such as BMO Capital Markets, Mercury Interactive (now HP Enterprise), Platform Computing (now an IBM company), Workbrain (now Infor), and Lionbridge.
I am a quick learner and a diligent worker. I build strong professional relationships so I can produce quality documentation on time and with a positive attitude.
I am an educator. I teach the next generation of technical writers at Seneca College’s Technical Communication graduate certificate program.
I am a leader. I have been a team leader and a manager of technical-writing teams. I have held leadership roles in the Israel and Toronto chapters of the STC (Society for Technical Communication). I have been a mentor to new technical writers.
Contact ME