Tools

I use the following software tools to design, develop, and produce information about software.

Authoring

Adobe FrameMaker
Microsoft Word
Adobe RoboHelp
MadCap Flare and Lingo

Publishing

Adobe Acrobat
Quadralay WebWorks Publisher and WebWorks ePublisher Pro

Graphics

Corel Paint Shop Pro
TechSmith SnagIt
Microsoft Visio

Web

WordPress
Confluence
Joomla!

I am a versatile technical writer. I have experience in financial services, software development, and educational software.

I have been a vital resource for companies such as BMO Capital Markets, Mercury Interactive (now HP Enterprise), Platform Computing (now an IBM company), Workbrain (now Infor), and Lionbridge.

I am a quick learner and a diligent worker. I build strong professional relationships so I can produce quality documentation on time and with a positive attitude.

I am an educator. I teach the next generation of technical writers in Seneca College’s Technical Communication graduate certificate program.

I am a leader. I have been a team leader and a manager of technical-writing teams. I have held leadership roles in the Israel and Toronto chapters of the STC (Society for Technical Communication). I have been a mentor to new technical writers.